4 Reasons Why Chatbots Can replace Mobile Apps Immediately?

We are living in a digital world. Today we can access all the luxuries with just mere touch of our fingers, and that is only because of mobile applications. Smartphone applications have made our lives very smooth and happening as they can offer us almost everything within some seconds. But it is time for a change; mobile apps are in use for a long time, and now they have been replaced by Chatbots. Chatbots are computer programs that interact with users using natural languages. 

• What are Chatbots?

A chatbot system is a software program that interacts with users using natural language. Different terms have been used for a chatbot such as a machine conversation system, virtual agent, dialogue system, and chatterbot. The purpose of a chatbot system is to simulate a human conversation; the chatbot architecture integrates a language model and computational algorithms to emulate informal chat communication between a human user and a computer using natural language. Chatbots as a piece of new information, communication, and transaction channel enable businesses to reach their target audience through messenger apps like Facebook, WhatsApp, or WeChat. Compared to traditional chats, Chatbots are not handled by human persons, but the software is leading through conversations. 

• Can Chatbots Replace the Applications?

Chatbots developments in customer services and sales are remarkable. Chatbots collect and provide different data about users and their journeys in public transportation systems. They include travel, product, service and content preferences, usage patterns, demographic and location-based data. Chatbots have many advantages for both companies and mobile users. They enable new user touchpoints, improve convenience, reduce service, sales and support costs, one-to-one marketing, new data collections, and deep learning. Using Chatbots, Smartphone users can reach a company anytime and anywhere. The questioned users of an investigated prototype are remarkably open to new mobile services, and they quickly adapt to this technology.

• Conclusion:

Since a chatbot system (might) knows the journeys, preferences regarding food and beverages, and other consumer goods or activities of its users, it might offer additional vouchers or special offers from existing or future partners of the public transport company. Visionary and Founder of GoFounders, Mr. Ash Mufareh, has developed an Artificial Intelligence-powered digital tool that will not only improve your business's profitability but also offers you an excellent Chatbot, which can easily communicate with the customers. Supplemental value-added services may, which are promoted by Chatbots, may cover the following four areas of public transport. 

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HOW TO USE CHATBOTS IN EDUCATIONAL MOBILE APPS?

1. Restaurant, cafes, and takeaways at railway stations: Using Chatbots, food and drinks should be offered and served before, during, or immediately after the trip of a passenger. 
2. Shopping in or near the railway stations: Station near stores could digitally and automatically provide product and service offers for travel necessities or food. 
3. Permanent events and touristic information about cities and areas: Chatbots could provide cultural and touristic information about museums, opera houses, theatres, permanent exhibitions, cinemas, concert or opera halls, sightseeing services, etc. 
4. Temporary events in the cities and area: Chatbots may inform interested customers location-based on trade fairs, markets (e.g., Christmas market December), sports events, cultural or music events, temporary art, or other exhibitions, folk festivals, restaurants and cafes in the cities, etc. 

Nevertheless, Chatbots and their markets are rising, new fields of applications and usages are growing fast. Companies and researchers must invest, test, and develop Chatbots further. Chatbots are next-generation intelligent information and communication systems which (will) make our lives easier and more convenient.